FAQ

Find answers to our most frequently asked questions.

Order & Checkout

How do I place an order?

Browse our collections, add items to your cart, and proceed to checkout. You can check out as a guest or create an account. Enter your shipping information, choose your payment method, and confirm your order.

Can I modify or cancel my order after placing it?

Contact us immediately at info@arentee.com with your order number.

If we haven't processed your order yet (within 1-3 business days), we can make changes or cancel it.

Once shipped, you'll need to wait for delivery and use our 90-day return policy.

Do I need an account to order?

No, you can check out as a guest. However, creating an account lets you track orders easily, save your shipping information, and checkout faster next time.

I didn't receive an order confirmation email. What should I do?

First, check your spam/junk folder. If it's not there, contact us at info@arentee.com with your name and email address, and we'll resend your confirmation.

Can I use multiple discount codes?

No, only one discount code can be applied per order. Codes cannot be combined with other promotions unless specifically stated.

Why was my payment declined?

Common reasons include:

  • Incorrect billing address
  • Insufficient funds
  • Expired card
  • Bank security hold

Double-check your information and try again, or contact your bank. You can also try a different payment method or email us at info@arentee.com for assistance.

Is my payment information secure?

Yes. We use industry-standard SSL encryption and trusted payment processors. We never store your credit card information on our servers.

What payment methods do you accept?

We accept:

  • Credit & Debit Cards: Visa, Mastercard, American Express, Dining Club
  • PayPal
  • Apple Pay
  • Google Pay
  • PayPal

All payments are in US Dollars (USD).

What if an item is out of stock?

Sign up for restock notifications on the product page, or email us at info@arentee.com to ask about availability and estimated restock dates.

Shipping & Delivery

What carriers do you use?

We ship via USPS, UPS, and FedEx depending on your location and item size for the most efficient delivery.

Can I change my shipping address after ordering?

Contact us immediately at info@arentee.com. If your order hasn't shipped yet, we can update the address. Once shipped, we cannot reroute packages.

What if my order arrives damaged?

Take photos of the damage (including packaging) and contact us at info@arentee.com within 48 hours of delivery. We'll arrange a replacement or full refund at no cost to you.

What if my package is lost or stolen?

Contact us immediately at info@arentee.com. We'll work with the carrier to locate your package or arrange a replacement.

What if my tracking hasn't updated?

Tracking can take 24-48 hours to show movement after shipment. If it's been longer with no updates, contact us at info@arentee.com.

Can I track my order?

Yes! Once your order ships, you'll receive an email with a tracking number and link to track your package in real-time.

Do you ship internationally?

Currently, we only ship within the United States. We're working on international shipping options.

How long does shipping take?

We offer free standard shipping on all orders within the United States.

  • Processing: 1-3 business days (Monday-Friday)
  • Transit: 3-7 business days
  • Total delivery time: 4-10 business days

Orders placed after 3:00 PM MST are processed the next business day. Weekends and holidays are not included in delivery estimates.

How much does shipping cost?

We offer Free Shipping on all orders

Returns & Exchanges

What is your return policy?

You have 90 days from delivery to return unused items in new condition with original packaging for a full refund. That's three full months to make sure you love it.

What if I received the wrong item?

Contact us immediately at info@arentee.com with photos. We'll cover all return shipping costs and send the correct item right away.

What items cannot be returned?

For hygiene, safety, and quality reasons:

  • Custom or personalized items
  • Items marked "Final Sale" or "Non-Returnable"
  • Used, assembled, or installed items
  • Items without original packaging, tags, or hardware
  • Items damaged due to misuse or improper care

Non-returnable items are clearly marked on product pages.

How long does it take to get my refund?

Once we receive and inspect your return (2-3 business days), refunds are processed within 7-10 business days to your original payment method. The exact timing depends on your bank.

Can I exchange an item?

Yes! Email us at info@arentee.com and we'll help you exchange for a different size, color, or product. Exchange shipping follows the same cost structure as returns.

How do I start a return?

1. Email info@arentee.com with your order number and reason for return

2. We'll send you return authorization and instructions within 24 hours

3. Pack the item securely in original packaging with all accessories

4. Ship it back to the address provided

Who pays for return shipping?

Defective, damaged, or wrong items: We cover all return shipping costs

Change of mind returns: Customer covers return shipping (original shipping is non-refundable)

Who pays for return shipping?

Defective, damaged, or wrong items: We cover all return shipping costs

Change of mind returns: Customer covers return shipping (original shipping is non-refundable)

Can I return a gift?

Yes, but refunds will be issued to the original purchaser's payment method. If you need a gift exchange, contact us and we'll help coordinate.

Still have questions?

We're here to help! Please fill out the form below or send us an email at info@arentee.com