Frequently asked questions

Find answers to our most frequently asked questions. If you can't find what you are looking for, send us an email at info@arentee.com and we will get back to you within 1-2 business days.
How do I place an order?

Browse our collections, add items to your cart, and proceed to checkout. You can check out as a guest or create an account. Enter your shipping information, choose your payment method, and confirm your order.
Can I modify or cancel my order after placing it?

Contact us immediately at info@arentee.com with your order number.

If we haven't processed your order yet (within 1-2 business days), we can make changes or cancel it.

Once shipped, you'll need to wait for delivery and use our 90-day return policy
Do I need an account to order from you?

No, you can check out as a guest. However, creating an account lets you track orders easily, save your shipping information, and checkout faster next time.
I didn't receive an order confirmation email, what should I do?

First, check your spam/junk folder. If it's not there, contact us atinfo@arentee.comwith your name and email address, and we'll resend your confirmation.
Can I use multiple discount codes?

No, only one discount code can be applied per order. Codes cannot be combined with other promotions unless specifically stated.
Why was my payment declined?

Common reasons include:

  • Incorrect billing address
  • Insufficient funds
  • Expired card
  • Bank security hold

Double-check your information and try again, or contact your bank. You can also try a different payment method or email us at info@arentee.com for assistance
Is my payment information secure?

Yes. We use industry-standard SSL encryption and trusted payment processors. We never store your credit card information on our servers
What payment methods do you accept?

We accept:

  • Credit & Debit Cards: Visa, Mastercard, American Express, Dining Club
  • PayPal
  • Apple Pay
  • Google Pay
  • PayPal

All payments are in US Dollars (USD)
What if an item is out of stock?

Sign up for restock notifications on the product page, or email us at info@arentee.comto ask about availability and estimated restock dates.

Shipping & Delivery
How much does shipping cost?

We offer free shipping on all orders.
What carriers do you use?

We ship via USPS, UPS, and FedEx depending on your location and item size for the most efficient delivery.
Can I change my shipping address after ordering?

Contact us immediately atinfo@arentee.com. If your order hasn't shipped yet, we can update the address. Once shipped, we cannot reroute packages.
What if my order arrives damaged?

Take photos of the damage (including packaging) and contact us atinfo@arentee.comwithin 48 hours of delivery. We'll arrange a replacement or full refund at no cost to you.
What if my package gets lost or stolen?

Contact us immediately at info@arentee.com. We'll work with the carrier to locate your package or arrange a replacement
Can I track my parcel?

Yes! Once your order ships, you'll receive an email with a tracking number and link to track your package in real-time.
My tracking has not updated?

Tracking can take 24-48 hours to show movement after shipment. If it's been longer with no updates, contact us at info@arentee.com.
Do you ship internationally?

Currently, we only ship within the United States. We're working on international shipping options.
How long does shipping take?

We offer free standard shipping on all orders within the United States.

  • Processing: 1-2 business days (Monday-Friday)
  • Transit: 6-8 business days

Orders placed after 2:00 PM MST are processed the next business day. Weekends and holidays are not included in delivery estimates.

*Note, if your item is made-to-order please accept white glove delivery 7-8 weeks.

Returns & Exchange
What's your return policy?

You have 90 days from delivery to return unused items in new condition with original packaging for a full refund. That's three full months to make sure you love it.
What if I receive the wrong item?

Contact us immediately at info@arentee.comwith photos. We'll cover all return shipping costs and send the correct item right away.
What items cannot be returned?

For hygiene, safety, and quality reasons:

  • Custom or personalized items
  • Items marked "Final Sale" or "Non-Returnable"
  • Used, assembled, or installed items
  • Items without original packaging, tags, or hardware
  • Items damaged due to misuse or improper care
  • Custom made items ( color change, size or branded )

Non-returnable items are clearly marked on product pages
How long does it take to get my money back?

Once we receive and inspect your return (2-3 business days), refunds are processed within 7-10 business days to your original payment method. The exact timing depends on your bank.
Can I exchange an item?

Yes! Email us at info@arentee.comand we'll help you exchange for a different size, color, or product. Exchange shipping follows the same cost structure as returns.
How do I start a return?

To start a return, simply click the profile icon in the header menu and sign into your account.

1a. In the "Email" field, enter your email address, and then click "Continue".

1b. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

1c. Go back to the login page, and then enter a six-digit verification code.

2. Click "Request return" for the order that you want to submit the return for. If your order has more than one item, then select the items that you want to return.

3. Select a return reason and add a note to let us know more about the case.

4. Click "Request return".
Who pays for return shipping?

Defective, damaged, or wrong items: We cover all return shipping costs

Change of mind returns: Customer covers return shipping (original shipping is non-refundable)
Can I return a gift?

Yes, but refunds will be issued to the original purchaser's payment method. If you need a gift exchange, contact us and we'll help coordinate.